Support

The free downloadable Vodiac VR app required to use your VR Goggles is compatible with nearly all new and most relatively-new Apple (iOS) and Android smartphones.

Please go to https://www.vodiac.com/pages/supported-devices to check our compatibility list.

There are no restrictions to using your smartphone which drives the VR headset from using any other 3rd party VR applications.

You will see simple instructions, these will help you get the best experience from your VR Goggles and the Vodiac VR app.

Watch out for the small circle in the screen look at this focusing your eyes on this circle - the circle will start to fill-in when it completes the VR video will start.

Please make sure the blue comfort mask is fully extended and that the plastic protective coverings have been removed from the headset lenses.

Additionally please make sure the phone is placed in the middle of the front compartment. Finally, you can adjust the two optical axis buttons on the top of the headset to make certain the image is focused clearly.

Please search for the application using the key words - Vodiac VR Video.

If you cannot see the app or it says it isn't compatible with your device, please go to https:// www.vodiac.com/pages/supported-devices to check our compatibility list.

If you have purchased a headset, you will find the activation code for full access to the Launch Edition complete content library in the box. If you have downloaded the app from the app store without purchasing your Vodiac VR headset, you will get 7 VR videos included in the download.

First please check your junk/spam folders. Please check your Registration email has been entered correctly.

If you are still having trouble, please create a support ticket and we will be happy to assist.

The single-use code is tied to an account and the account is tied to the email address you provide. We recommend you set the account up with the email address of the intended recipient.

The single-use code is tied to an account and the account is tied to the email address you provide. We recommend you set the account up with the email address of the intended recipient.

If your package is damaged when you receive it please take a photo using your smartphone - send it straight away to support@vodiac.com (or use our contact form) and we will let you know what you need to do.

Please can you send images so we can get a replacement process started.

Shipping charges for your order will calculated and displayed at checkout:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Neither Vodiac or Immotion Group plc is responsible for these charges if they are applied and are your responsibility as the customer. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. Please remember delivery times / delivery date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To check the progress of your order, use the tracking number to check its status If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@vodiac.com with your name and order number, and we will look into it for you.

Please check your junk/spam folders. If it isn't there, please get in touch and provide your order number so we can get back to you with the tracking details.

Please can you tell us what you are missing and we will have the missing item sent out to you as soon as possible.

Please also supply us with your order number.

Please supply us with your order number and new details so we can process the change for you.

Please check your junk/spam folders. If it isn't there, please get in touch and provide your order number so we can resend the confirmation email.

Of course, this is no problem. Please get in touch and let us know the reason you wish to return the item, for example any technical fault we can help with.

Please try refreshing your page and try again. If this doesn't work, please get in touch and we will be happy to help.

Refunds normally take up to 5 working days to show in your account

Of course, this is no problem. Please get in touch and let us know the reason you wish to return the item, for example any technical fault we can help with.

We understand, sometimes we buys items and they just don’t work for you or aren’t always what people want and you want your money back.

If for whatever reason you don’t like your Vodiac VR Goggles and VR videos, please return it to us WITHIN 14 DAYS via a secure form of tracked delivery. We cannot accept responsibility for lost or damaged goods.

Providing the box is returned un-opened and un-damaged, you will be issued with a full refund.

Please see at the bottom of our home page for the returns policy details. https://www.vodiac.com/

Please provide us with details and pictures of the faulty item.

Please see the instructions on the box in which your VR Goggles arrived.

Please make sure the blue comfort mask is fully extended and that the plastic protective coverings have been removed from the goggles’ lenses.

Additionally please make sure the phone is placed in the middle of the front compartment. Finally, you can adjust the two optical axis buttons on the top of the goggles to make certain the image is focused clearly.

Please let us know what smartphone you are using and also if there are other smartphones that are available for you to use.

Using our headset with other VR apps should be fine, however as it is untested by Vodiac we cannot give advice on this.

Yes, you can download the app direct from either the Apple AppStore or Google PlayStore and subscribe

We recommend children should be 7+ years to wear the Vodiac VR headset. Vodiac VR can be experienced in non-VR mode by simply using your smartphone's screen.

Many people who wear glasses find that they don’t need them while using the VR Headset. The lenses can be adjusted using the optical axis buttons on the top of the headsets to provide a clear image.

If you do still need to wear your glasses, the Vodiac VR headset can accommodate most frames with a comfortable fit under the blue comfort mask. If you have large-framed glasses, you may not be able to wear them with the VR headset.

You can clean your VR Headset with an antibacterial wet wipe and let it try before you use it again.

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